Property Redress Scheme

Your Realty Ltd trading as HMO KIT is a member of the Property Redress Scheme — an authorised redress scheme for property agents in England.

1. Why Redress Membership Matters

Letting and property management agents in England must belong to an approved redress scheme. Membership gives landlords and tenants an independent route to escalate unresolved complaints after our in-house complaints procedure has been followed.

2. Our Membership

Your Realty Ltd trading as HMO KIT is a registered member of the Property Redress Scheme.

Membership Number: PRS041453

Membership start date: 30 August 2026

Membership expiry date: 29 August 2027

Official Membership Certificate

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3. How to Raise a Complaint

Please follow our Complaints Procedure first. If you remain dissatisfied after our final response (or if eight weeks have passed without a response), you may refer the matter to the Property Redress Scheme.

Property Redress Scheme — complaints process

Official scheme overview of how a complaint progresses after our in-house procedure (Jul 2023).

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